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Rachel Happe

Beth - thanks so much for riffing on my post on serendipity. When it comes to translating what is relatively easy to do on a personal level to how to 'institutionalize' it (hate that word but alas...), we need to think in terms of budgets, roles, processes, performance/rewards systems, etc.

There is a way to do the translation but it has to be a priority. We've gotten used to this idea that we can 'program' everything in our organizations even when, in reality it never was that predictable... and our budgets/organizations have reflected that zeitgeist. I think it's time to start admitting, organizationally, that we can't actually predict everything and that is actually not ideal. That means putting room in budgets and peoples time for exploration. It's the infamous Google 20%...

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