The Right Way to use Social Media for Fundraising: Wildlife Direct

Paula Kahumbu, Wildlife Direct and PopTech Fellow 09

Last week I wrote about a pair of surveys that looked at social media and nonprofits.  One came to the conclusion that social media was a waste of time; the other talked about strategic implications on how to be successful.

If you want to be successful using social media in your fundraising strategy, remember:

• Build your network before you need it.  Don't have your first interaction be a request for money
• Focus on engagement and relationship building all the time.  You don't have to be doing it at hyper level at the time, but remember relationship building doesn't have an on and off switch.
• Story telling is important - as much as can creatively tell a compelling story, the more success you will have.
• Should be part of a multi-channel effort -- they all work together.   What's important is figuring out the right amount of time to invest in particular channels.
• Focus on the outcomes and keep reporting on the work you are doing.

Last year, I made a prediction about social media as part of the fundraising mix and I still feel strongly about it:

I believe social media will become as ubiquitous to development offices as is the phone, direct mail,  and email.  In the next decades, we’ll see rapid adoption of social media for many nonprofit purposes, including fundraising and as gen y's come into their own as donors.   Some of the new tools now being launched  to create a single profile that can be used across social networks will as analysts predict make social networks like air.   We're still in the early stages of social media as in the early days of the web and online fundraising, so, we are in the "it's hype, and not going to last" phase.  We're still in transition and the transition will take many years, but I believe fundraising with social media tools will not just be a niche source of income or novelty.

Peter Dietz, founder of Social Actions, pulled out his crystal ball last year, and said “individuals will come to your organization with the expectation of being full partners in your work, not just dollar wells to be tapped when cash is needed. Donations will be a consequence of meaningful engagement, not a measurement of it.”

So, when nonprofits use the best practices around meaningful engagement they see results.  Last month at PopTech, I heard Paula Kahumbu, a PopTech Fellow,  talk about her organization's work and use of social media. 

A compelling example good social media fundraising practice comes from WildlifeDirect, a nonprofit based in Nairobi, Kenya founded by Dr. Richard Leakey.    According to Paula Kahumbu, Executive Director,  their approach to fundraising was to build a worldwide online conservancy community.  Says Paula, “In 2004, a group of committed conservationists, led by Dr Richard Leakey, became convinced that social networks provided the best opportunity for securing a future for wildlife: an approach that could harness the collective energy of countless good conservationists and combine it with millions of individuals around the world who have a genuine concern for the future of the planets wildlife and unique habitats.”   

In 2007, WildlifeDirect had  7 blogs in the Democratic Republic of Congo written by conservationists in the field. These blogs raised $350,000 to pay rangers salaries and help save mountain gorillas in the Virunga National Park.  Says Paula, “Two years later,  have over 70 blogs, donations have risen 4 fold, as has website visitation.  We treat our donors as partners in our programs.”

Through blogs written about a specific animal by a conservation professional, WildlifeDirect  enables individual donors around the world to communicate directly with the people that they are funding.  They’ve created a global movement powerful that can respond to any conservation emergency anywhere more swiftly and efficiently than large bureaucratic agencies to  reverse the catastrophic loss of habitats and species and secure the future of wildlife in Africa, Asia and around the world.  

Update: Honored to be linked to from the Lion's Page!

Comments

[Simon Duncan]

It is so difficult for the smaller non-profits to use social media effectively. They suffer from a lack of capacity, knowledge, time, money etc. Also everything seems to be solution focussed rather than organisation focussed. To help with this I am running a social media and voluntary sector experiement #socialmediavco which you can follow on my site at www.yhictchampion.org.uk Category #socialmediavco. Same hashtag on Twitter.
Simon

[Christine Egger]

Thanks for drawing attention to Wildlife Direct, Beth, one of the most compelling platforms participating in the Social Actions API because of the immediate and direct relationship forged between conservationists and those who want their work to thrive.

imho they're an example of "doing it right" as Amy Sample Ward describes in today's guest post on Sean Stannard-Stockton's Tactical Philanthropy:

http://tacticalphilanthropy.com/2009/11/causes-myspace-ideablob

[Joe Hackman]

Well done Beth, I work with several non-profits and I couldn't agree with you more. I appreciate how you blended some really logical concepts - building the network before you need it, etc. in this example.

Joe

[Jen Marsik Friess]

Beth, I'm so happy I found your blog. Wildlife Direct is a great example, and I plan to use it to try to open minds to the idea of letting multiple bloggers tell the story. I look forward to digging deeper into your posts and learning more.