I'm a big fan of visual thinking techniques and using visual thinking software like mindject and inspiration. I also like visual diagramming tools like Visio, and have used it since Version 1!
I was very excited to read this post from Steve Andersen, ONE/Northwest's Database Program Manager about his work with organizations to help them better understand their business process (like donor management). By building simple diagrams called "process maps," Steve helps organizations document what they're doing so he can help them build databases that can support those tasks.
I am curious about what questions he asks the organizations and how he helps them think through their processes. I am also curious whether or not by doing this process they see where they can improve their practice.